Shipping policy

Shipping Policy

Last updated: April 29, 2026

At Jowes, we are committed to delivering your order as quickly, safely, and reliably as possible while maintaining transparency throughout the process. Please read this Shipping Policy carefully before placing your order.

Shipping Locations

We currently ship orders within the United States.

At this time, we do not offer international shipping outside the United States.

Processing Time

Orders are typically processed within 1 to 3 business days after payment confirmation.

Processing begins after payment confirmation and does not include shipping time.

Processing time may vary depending on product availability, order volume, supplier processing, and fulfillment location.

Business days do not include weekends or public holidays.

Estimated Delivery Time

Estimated delivery times may vary depending on the product, supplier, fulfillment location, and shipping method selected at checkout.

For most orders within the United States, delivery typically takes 6 to 12 business days after shipment.

Some products may arrive sooner, while others may require a longer delivery timeframe depending on supplier and fulfillment conditions.

The estimated delivery date or shipping timeframe shown on the product page or at checkout is the most accurate estimate for that specific order.

Estimated delivery times are not guaranteed and are provided for reference only.

Delivery times may vary due to carrier delays, weather conditions, supplier delays, high order volume, or other circumstances beyond our control.

Multiple Items in One Order

If your order includes multiple items, they may be shipped separately and may arrive at different times.

This may occur because items are fulfilled from different suppliers or shipping facilities.

You will receive tracking information when available for each shipment.

Shipping Cost

Shipping rates and available delivery options will be shown at checkout before payment.

Free shipping may be available on eligible orders or products, as displayed at checkout.

Tracking Information

Once your order has been shipped, you will receive tracking information by email when available.

Please allow a few business days for tracking updates to appear after the tracking number is issued.

Tracking updates may not appear in real time depending on the carrier.

You can also track your order through our order tracking page.

Delays

We do our best to deliver orders within the estimated timeframe.

If we become aware of a significant delay affecting your order, we may contact you by email with an update.

If we are unable to ship your order within the promised or reasonably expected timeframe, you may be offered the option to wait or cancel your order for a refund, in accordance with applicable laws.

Order Not Received

If your order has not arrived within the estimated delivery timeframe, please contact us at support@jowes.shop.

We recommend waiting until the maximum estimated delivery timeframe shown on the product page or at checkout has passed before requesting an investigation.

We will investigate the issue with the carrier and provide an appropriate solution, which may include reshipment or refund depending on the situation.

Incorrect Shipping Information

Please make sure your shipping information is correct before placing your order.

Jowes is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at support@jowes.shop.

If the order has already been processed or shipped, we may not be able to change the shipping address.

Carrier Responsibility

Once an order has been shipped, it is handled by third-party carriers.

Delivery times and potential delays are subject to the carrier’s operations.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you have not received it, please check with your household members, neighbors, building management, or local carrier.

If you still cannot locate your package, contact us at support@jowes.shop and we will review the case.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at support@jowes.shop.

Please include your order number, photos or videos of the item, and a brief description of the issue.

For more details, please review our Refund & Return Policy.

Return Policy Alignment

Return requests must follow the conditions outlined in our Refund & Return Policy, including the applicable return window starting from the delivery date.