Refund & Return Policy

Last updated: April 29, 2026

At Jowes, we want every customer to have a clear, safe, and reliable shopping experience. If you have any issue with your order, please contact us at support@jowes.shop and our support team will review your case.

Return Window

We accept return requests for eligible items within 14 days after the order is delivered.

Delivery times are estimates and may vary. Return eligibility begins from the confirmed delivery date.

To be eligible for a return, the item must be:

Unused;
Undamaged;
In the same condition that you received it;
In its original packaging;
Unopened when applicable.

To start a return, please contact us at support@jowes.shop with your order number and the reason for your request.

Please do not send any item back before contacting us and receiving return instructions. Returns sent without prior authorization may not be accepted.

Jowes reserves the right to refuse any return that does not meet the conditions outlined in this policy.

Change-of-Mind Returns

Change-of-mind returns are accepted only for eligible items that are unused, undamaged, and in their original packaging.

For change-of-mind returns, the customer is responsible for return shipping costs.

Original shipping costs, if any, are non-refundable.

Once the returned item is received and inspected, we will notify you about the approval or rejection of your refund.

If the return is approved, your refund will be processed back to your original payment method.

As an alternative to returning the item, Jowes may, at its sole discretion, offer a partial refund and allow the customer to keep the item.

This option is not guaranteed and may vary depending on the item, order value, shipping cost, and the specific situation.

If a partial refund is offered, it will only be processed if the customer accepts this solution.

If the customer does not accept the partial refund option, they may continue with the standard return process, as long as the item is eligible for return under this policy.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at support@jowes.shop within 14 days of delivery.

Please include:

Your order number;
Clear photos or videos of the item;
Photos of the packaging, if available;
A brief description of the issue.

After reviewing your case, if the item is confirmed to be damaged, defective, or incorrect, we will offer an appropriate solution, which may include a replacement or a refund to the original payment method.

Store credit may be offered only when accepted by the customer.

In cases where the issue is caused by a damaged, defective, or incorrect item, Jowes may provide return instructions, a replacement, a refund, or another suitable solution depending on the case.

Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method.

Please note that it may take several business days for your bank, card provider, or payment processor to post the refund.

We do not control the processing time of banks, card providers, or payment processors.

Non-Returnable Items

Some items may not be eligible for return, including:

Used items;
Items damaged by misuse;
Items without original packaging;
Opened items that cannot be resold for hygiene, safety, or product integrity reasons;
Personal care or hygiene-related products, when applicable;
Final sale items, when clearly marked;
Items returned without prior authorization.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible at support@jowes.shop.

If the order has already been processed, fulfilled, or shipped, we may not be able to cancel or modify it.

Return Address

The return address may vary depending on the item and fulfillment location.

Please contact us before sending any return. Once your return request is reviewed and approved, we will provide the appropriate return instructions by email.

Returns sent without prior authorization may not be accepted.

Return Shipping

For change-of-mind returns, the customer is responsible for return shipping costs.

For damaged, defective, or incorrect items, Jowes will review the case and provide the most appropriate solution. Depending on the case, we may provide return instructions, request additional evidence, offer a replacement, or issue a refund.